The Future of Marketing: 5 Predictions for 2024

WSI Team
January 20, 2024

As we reflect on the past year's digital marketing landscape, it's evident that the pace of change is unrelenting, with new trends and technologies emerging at a breakneck speed. In the spirit of tradition, we return with our annual predictions, armed with insights and foresight, to chart the course for the future of marketing in 2024.

In case you’re a rookie reader of the WSI blog, we make five digital marketing predictions for the year ahead of every year. We’ve been doing this since 2014 (check out our posts from 20152016201720182019202020212022, and 2023), so we’ve got a little bit of experience with this fortune-telling thing 😀. Here’s the scorecard we created to help determine how well we did (we've been rocking the below scoring matrix since 2014):

  • Oracle (+2) – when we’re so right, it’s like we channeled that nice lady from The Matrix
  • Oracle In-Training (+1) – we didn’t quite see the whole picture, but hey, we still saw the future
  • Clear As Mud (0) – we weren’t right, but we weren’t wrong, either
  • Just A Bit Outside (-1) – we tried to paint the corner of the plate, but we didn’t get the call (I'm a big baseball fan)
  • Swing And A Miss (-2) – we took a swing at it, but we weren't even close

Before we grant ourselves the right to make more prognostications (wow - say that five times fast), let's grade last year’s predictions and see how we did. Here’s what we said would happen in 2023:

#1: Twitter Won’t Be the Same—It May Not Even Exist

Grade: +1

Twitter indeed underwent significant changes in 2023, but rather than vanishing, it transformed. The platform pivoted its business model, shifting toward subscription services and enhanced user verification methods. While it didn't collapse, the Twitter of 2023 (or should we say "X") is markedly different from its predecessors, so we’ll take one point.

Only one, though, because we did go as far as saying that a replacement for Twitter would emerge and that just hasn’t happened. Sure, Bluesky, Mastodon, and Threads all had their moments in the sun, but Twitter/X is still very much the go-to platform to be “in on the conversation.”

#2: More Mainstream Business Opportunities for Web3 Will Emerge

Grade: +1

While it might seem like Web3 all but disappeared over the last two years, we actually think it quietly cemented itself as a cornerstone for innovative business practices in 2023 and is poised for a comeback in 2024. We’ll only take one point for this prediction, but with decentralized finance (DeFi) and NFTs solidifying themselves as everyday terms and companies like Microsoft and Disney expanding into the realm, there’s just no way anybody can argue Web3 isn’t something that’s becoming more mainstream as we head into a New Year.

#3: Zero-Click Content Will Continue to Gain Steam

Grade: +2

This was a home run prediction, as zero-click content took center stage in 2023, with brands learning that value upfront drives engagement just as effectively as traditional CTAs. This approach led to a noticeable increase in brand trust and customer loyalty. And with posts like these appearing on top industry blogs in 2023, we think it’s pretty safe to say zero-click content is (or should be) on every marketer’s mind as we head into 2024.

#4: More Companies Will Outsource to Digital Agencies

Grade: +1

Economic uncertainties prolonging themselves into 2023 prompted companies to lean on the expertise of digital agencies more than before. Agencies saw a surge in clientele seeking specialized marketing services to navigate the complex digital waters efficiently and to keep the inbound marketing tap turned on amid the tail end of the pandemic. It’s hard to find exact stats on this, so we’ll only give ourselves one point, but we’re in the business, so we feel like we know what’s what.

#5: Companies Will Try to Tap Into Their Employees

Grade: +1

Brands began tapping into their most valuable resource in 2023—their employees. By equipping staff with the tools and incentives to become brand advocates, companies saw a marked improvement in organic reach and authenticity in their messaging. There’s not a ton out there to prove ourselves on this one either, but we did find one report that states employee brand advocacy programs grew in 2023 and will continue to skyrocket in 2024, so again, we’re feeling good about a single-pointer here.

Final Score: +6

With a commendable score of +6 and not an outright wrong prediction in the bunch, we think we did pretty well in 2023! 

Our 5 Marketing Predictions for 2024

So now, let's turn our gaze to the future, proposing what we believe 2024 holds for the digital marketing world:

#1: Short-Form Video Content Remains Dominant

Short-form videos have taken the digital world by storm, captivating users with their bite-sized and visually engaging content. In 2024, this trend is set to continue, but with a twist. These short videos will undergo further transformation, incorporating innovative interactive elements that will revolutionize the way users engage with the content.

Platforms like TikTok, which have already gained immense popularity, will play a central role in this transformation. They will go beyond just entertaining users by continuing their integration of eCommerce features directly into their content. This integration will blur the lines between entertainment and shopping, creating a seamless experience for users. Imagine watching a captivating video and being able to click on a product featured in the video to purchase it instantly. This game-changing advancement will reshape the way individuals interact with content and make purchase decisions.

The seamless integration of eCommerce into short-form videos will have significant implications for businesses and marketers. It will provide an avenue for brands to showcase their products and engage with their target audience, enabling brands to leverage the immersive and captivating nature of short-form videos to drive sales and boost brand visibility.

For users, this development will create a more convenient and personalized shopping experience. They will no longer have to navigate through multiple platforms or websites to make a purchase. Instead, they can seamlessly transition from watching a video to making a purchase within the same platform. This streamlined process will save time and effort, ultimately enhancing the overall user experience.

That's why we predict that as we enter 2024, it's clear that short-form videos and their integration with eCommerce will continue to dominate the digital marketing landscape. So, brace yourself for a year filled with captivating videos that not only entertain but also inspire you to shop with just a click.

#2: AI Becomes Your Go-To Tool

The increasing prevalence of AI-generated information is likely to drive a significant change in how consumers seek out information. Traditional search engines like Google may see a decline in user traffic as consumers pivot more and more toward embracing AI tools such as ChatGPT to answer their questions. This shift signifies a growing trust in artificial intelligence to curate and deliver relevant content.

With AI tools like ChatGPT, Bing AI, and Perplexity, users can ask questions and receive responses that are curated based on the most up-to-date and relevant information available. These tools use advanced algorithms and machine learning techniques to analyze vast amounts of data and provide accurate answers in real-time, right within the "search" window. This level of accuracy, efficiency, and convenience is something that traditional search engines may struggle to match.

As a result of consumers continuing to embrace AI tools, traditional search engines may experience a decline in user traffic. However, this does not necessarily mean that search engines will become obsolete. Rather, they may need to adapt and incorporate AI technology into their algorithms to remain competitive in the evolving digital landscape. In fact, we're already seeing this with Google's launch of Gemini and Microsoft's deepening relationship with OpenAI (the parent company of ChatGPT).

Overall, the increasing prevalence of AI-generated information and the growing trust in artificial intelligence signifies a significant change in how consumers seek out information. This shift not only highlights the advancements in AI technology but also emphasizes the importance of accurate and personalized information in the digital age.

#3: The Way We Search is Changing (Voice & SGE)

In 2024, the continual rise of smart speakers and voice assistants will reshape how businesses prioritize voice search optimization. As technology continues to advance, SEO strategies are adapting to cater to the increasing number of conversational queries made through voice commands. In response, content creators are focusing on crafting valuable and relevant information that directly addresses spoken questions, ensuring that users receive the most accurate and helpful responses.

But the evolution of search doesn't stop there. Another game changer on the horizon is the concept of Search Generative Experience (SGE). With SGE, users will no longer be limited to static search results displayed on a screen. Instead, they will experience a more dynamic, fluid, and conversational interaction with search engines. This shift will enable a seamless exchange of information, allowing users to engage in natural conversations with search engines as if they were interacting with a knowledgeable assistant.

Imagine asking a search engine a question and receiving a detailed response that not only provides the desired information but also engages in a meaningful dialogue, asking follow-up questions to better understand your needs and preferences. This interactive and personalized experience will revolutionize the way we search for information, making it more intuitive, efficient, and tailored to the unique needs of each individual user.

The rise of smart speakers and voice assistants, coupled with the advent of Search Generative Experience, signifies a significant shift in the search landscape. It's no longer just about finding data; it's about creating an immersive and personalized search experience that goes beyond providing information to truly understanding and catering to the unique needs and preferences of each individual user.

As businesses continue to adapt their SEO strategies to prioritize voice search optimization and embrace the capabilities of Search Generative Experience, they will be able to connect with their target audience in a more meaningful and personalized way. By understanding and addressing the spoken queries and needs of their customers, businesses can enhance their visibility, credibility, and, ultimately, their success in the digital landscape of 2024 and beyond.

#4: Customer Service Becomes More AI-Driven

AI is revolutionizing the way businesses interact with their customers, and this transformation is only set to accelerate in 2024. With the increasing prevalence of chatbots and AI assistants, companies are moving away from traditional customer support models and embracing intelligent systems that streamline communication and enhance efficiency.

These AI-powered chatbots and assistants are designed to provide instant responses and solutions, offering real-time engagement and personalized assistance. By leveraging advanced algorithms and machine learning techniques, these intelligent systems can understand customer queries and provide accurate and helpful information in a matter of seconds.

One of the key advantages of AI-driven customer service is its ability to handle a large volume of inquiries simultaneously. Unlike human agents, who may be limited by their capacity to handle multiple conversations at once, AI assistants can efficiently manage numerous customer interactions without compromising on quality or speed. This scalability allows businesses to provide prompt and effective support to their customers, even during peak times.

In addition, AI-powered customer service can significantly reduce costs for businesses. By automating routine inquiries and tasks, companies can free up their human agents to focus on more complex and high-value activities. This not only improves the efficiency of customer support operations but also enables businesses to allocate their resources more effectively.

However, it is important to note that while AI-driven customer service offers numerous benefits, it should not completely replace human interaction. There will always be cases where customers require the empathy and understanding that only another human being can provide. Therefore, businesses should strive to strike the right balance between automated assistance and human support, ensuring that customers receive the best possible experience.

#5: The Physical and Digital Worlds Converge

Augmented Reality (AR) and Virtual Reality (VR) will reshape the online and offline experience gap. Brands will create virtual showrooms, enabling customers to explore and interact with products in a simulated space, transcending physical limitations. This trend emphasizes immersive experiences, from virtual product launches to interactive storytelling, fostering a more engaging customer journey. 

By incorporating AR and VR into their marketing strategies, brands can create captivating experiences that allow customers to fully immerse themselves in the world of their products. Imagine being able to try on clothes virtually, test out home decor items in a virtual living room, or even experience a virtual vacation before booking. These immersive experiences not only provide entertainment but also address real-world challenges by enabling consumers to experience products in a more realistic and personalized way.

The integration of AR and VR not only provides entertainment but also addresses real-world challenges, allowing consumers to experience products before making informed decisions. As we enter 2024, the use of AR and VR in marketing strategies is set to become even more prevalent, revolutionizing the online and offline experience gap and transforming the way we shop.

In Conclusion

As we stand on the cusp of 2024, these predictions are the result of much gazing into our crystal ball and pondering what’s to come in the rapidly evolving digital marketing world in the near future. As avid bloggers in the field, we understand the excitement and uncertainty that comes with predicting the future. While we cannot guarantee that our predictions will be 100% accurate, we are always eager to learn more about the ever-changing landscape of digital marketing.


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Some pages generate steady traffic, engagement, and conversions, while others struggle to gain traction. Identifying your best-performing content allows you to focus on high-impact updates, ensuring that your most valuable pages continue to drive results. By analysing key performance metrics, you can determine which content deserves a refresh and which may need a complete overhaul. Tracking Key Performance Metrics To maintain an effective content strategy, businesses must continuously evaluate their existing content and determine which pages perform well and which require updates. Not all content maintains its relevance and effectiveness indefinitely—search algorithms change, competition increases, and user behavior evolves. By tracking key performance metrics, businesses can identify content that drives traffic and engagement and spot opportunities for improvement. Organic traffic is one of the most critical metrics to monitor. 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If CTR is low, businesses should consider revising their meta descriptions, optimizing title tags, or incorporating more engaging elements such as structured data (e.g., FAQ schema) to enhance visibility. Keyword rankings play a significant role in content performance. Monitoring where a page ranks for specific keywords can help businesses understand how their content compares to competitors. A gradual decline in keyword rankings may indicate that competitors are outranking the page with more up-to-date or comprehensive content. Regularly refreshing content with new information, better optimization, and improved formatting can help regain lost rankings. Another important metric to track is impressions , which measure how often a page appears in search results. Even if a page has many impressions, a low CTR might indicate that the content does not align with user intent or that its title and description are not enticing enough. Conversely, if impressions are dropping, it may suggest that search engines consider the content less relevant over time. Bounce rate is another factor to consider when assessing content effectiveness. A high bounce rate means visitors leave the page quickly without taking further action, which could indicate that the content does not meet their expectations. Businesses should evaluate whether the page provides clear and valuable information, has a strong call to action, and loads quickly to improve user experience. Finally, backlinks —the number and quality of external websites linking to the content—serve as a strong indicator of authority and credibility. High-quality backlinks from reputable sources can significantly boost a page's search rankings. In contrast, a loss of backlinks over time might signal that the content is becoming less relevant or authoritative in its industry. By regularly tracking these performance metrics, businesses can determine which pages continue to generate value and which require optimization to remain competitive in search results. Tools for Identifying Content Decay Businesses should leverage various SEO tools to monitor content performance and detect early signs of content decay. These tools provide insights into traffic trends, keyword rankings, engagement metrics, and other crucial indicators that help businesses make informed decisions about content updates and improvements. Google Analytics Google Analytics is an essential tool for tracking organic traffic trends and user engagement metrics. It allows businesses to monitor traffic fluctuations over time and compare performance across different periods. Businesses can assess how effectively their content keeps visitors engaged by analyzing session duration, pages per session, and bounce rate. Google Analytics also provides data on traffic sources, helping businesses understand whether their content attracts visitors from search engines, social media, or referral sites. Google Search Console Google Search Console is another powerful tool for tracking keyword rankings, impressions, and click-through rates. It helps businesses identify which keywords are driving traffic to specific pages and whether rankings are improving or declining. Businesses can refine their content strategy by analyzing search queries and more effectively target relevant keywords. Search Console also provides valuable insights into indexing issues, mobile usability, and technical errors affecting search visibility. Semrush and Ahrefs Semrush and Ahrefs are advanced SEO platforms that provide in-depth analysis of keyword positioning, backlink profiles, and competitor performance. These tools allow businesses to track their rankings across multiple keywords, analyze traffic trends, and compare their content performance against competitors. Ahrefs, in particular, excels at identifying lost backlinks and providing insights into which pages are gaining or losing authority. Sermush, on the other hand, offers detailed content audits and keyword research tools that help businesses identify content gaps and optimization opportunities. Clearscope Clearscope is a content optimization tool that evaluates content relevance, readability scores, and keyword coverage. By analyzing top-ranking pages for a given keyword, Clearscope provides recommendations on related terms, content length, and structure to improve search rankings. Businesses can use Clearscope to ensure their content is comprehensive, well-structured, and aligned with current search trends. Content Auditing and Proactive Optimization Regularly auditing content using these tools allows businesses to identify declining performance early and proactively optimize their pages. When signs of content decay appear—such as dropping rankings, reduced traffic, or lower engagement rates—businesses can update their content with fresh information, improved formatting, and better keyword optimization. Some effective strategies for updating existing content include: Refreshing outdated statistics and references: Keeping content current ensures accuracy and trustworthiness. Expanding content depth: Adding new sections, case studies, or expert insights can improve value and relevance. Enhancing readability and formatting: Breaking up large blocks of text, adding bullet points, and incorporating visuals improve user experience. Optimizing for new keywords: Adapting content to include emerging search terms helps maintain rankings. Internal linking improvements: Adding links to newer content and related pages helps search engines understand content relationships. By staying proactive in content monitoring and optimization, businesses can prevent content decay, maintain search visibility, and ensure their content continues to attract and engage users over time. Strategies for Updating Content to Answer More Complex Questions As search engines evolve, so do the expectations of users. Simply providing basic information is no longer enough—modern searchers expect in-depth, well-structured answers that thoroughly address their questions. Updating content to reflect current trends, emerging best practices, and more nuanced insights ensures that it remains relevant and valuable to users and search engines. This requires a strategic approach to content updates, focusing on improving accuracy, depth, and usability. Conducting a Comprehensive Content Audit A content audit is a crucial first step in identifying areas for improvement. This process involves reviewing existing content to determine whether it remains relevant, useful, and competitive. Businesses should assess whether their pages are experiencing traffic or ranking declines, as these can be indicators that the content needs updating. Beyond performance metrics, a content audit should also evaluate search intent alignment. Over time, the user intent behind certain queries may shift. For example, a search query that previously indicated informational intent (e.g., "best marketing tools") may now suggest transactional intent, with users expecting product comparisons and purchase options. Ensuring that content meets current search intent improves its chances of ranking well. Comparing existing content with top-performing competitor pages is another essential audit step. Search engines favor comprehensive and authoritative content, meaning businesses should analyze competing articles that rank higher and identify gaps in their own content. Questions to consider include: Do competitors provide more in-depth explanations or updated data? Are they incorporating additional subtopics that we have overlooked? Do they use a more engaging structure, such as interactive elements or visual aids? Businesses can develop a targeted plan to update and expand their content by identifying weaknesses and opportunities. Expanding Topic Coverage for Greater Depth Search engines increasingly prioritize comprehensive content that provides users with a one-stop solution to their queries. Updating existing content to include more nuanced explanations, detailed insights, and additional subtopics can significantly improve its performance. For instance, a blog post from 2020 about social media marketing trends may no longer be relevant due to platform changes, new algorithms, and shifting user behaviors. Instead of simply tweaking old information, businesses should expand the scope of the content by addressing the following: The latest updates from major platforms (Facebook, Instagram, TikTok, LinkedIn, etc.) How AI and automation are reshaping social media marketing New engagement strategies that reflect current user behavior Emerging trends, such as short-form video dominance and influencer partnerships Incorporating these elements transforms outdated content into an authoritative, up-to-date resource that will likely rank well and attract new readers. Providing Actionable Advice While Removing Irrelevant Details Content should inform and guide users toward practical solutions. While expanding topic coverage is essential, businesses must ensure that content remains actionable and easy to digest. Instead of overwhelming readers with unnecessary theory or overly technical explanations, content should provide clear steps that users can implement immediately. For example, in an article about SEO best practices, rather than delving deeply into the history of search engine algorithms, the focus should be on practical steps such as: Use Google Keyword Planner to identify high-traffic, relevant keywords. Analyze top-ranking competitor content to understand keyword placement and structure. Optimize on-page elements such as meta descriptions, headers, and internal links. Regularly update existing content with fresh insights and new statistics. Improve page speed and mobile-friendliness for better user experience. By structuring content with clear steps, real-world examples, and concise explanations, businesses can ensure that users quickly find the information they need, leading to higher engagement and better retention rates. At the same time, it's crucial to eliminate outdated or unnecessary details that do not contribute to solving the reader's problem. For example, an article about email marketing automation might still reference tools that are no longer in use or strategies that have been replaced. In that case, those sections should be removed or rewritten to reflect current best practices. Enhancing Content Format and Readability Even the most well-researched content can underperform if it is not structured in a reader-friendly format. Improving readability and engagement involves several key strategies: Breaking up large blocks of text into smaller paragraphs for easier scanning. Use subheadings strategically to guide readers through different sections. Incorporate bulleted lists and numbered steps to present key takeaways. Add visuals such as charts, infographics, or screenshots to illustrate complex points. For example, in an article about effective time management for entrepreneurs, rather than presenting a long, text-heavy explanation, businesses can break down advice into easy-to-follow sections with step-by-step guides, real-life examples, and visual representations of productivity frameworks. By making content more accessible and engaging, businesses increase the likelihood that users will stay longer on the page, interact with the content, and share it with others. Optimizing for Voice Search and Conversational Queries Updating content to include natural language phrases and conversational keywords as voice search grows can help it rank for voice-assisted queries. Users who type searches may enter short keywords, but those using voice assistants often phrase their searches as complete questions or conversational prompts. For example, instead of targeting a keyword like "best coffee shops NYC," businesses should consider incorporating long-tail, conversational phrases like: "Where can I find the best coffee shops in New York City?" "What are some highly rated cafés near Central Park?" "Which coffee shops in NYC have the best cold brew?" Integrating FAQ sections with direct, natural-sounding answers can improve content visibility for voice search and featured snippets, making it more likely to appear as a top result. Enhancing User Experience A well-structured page improves readability and keeps users engaged. Consider leveraging the following tactics: Add a sticky table of contents for easy navigation. Use branded graphics and high-quality images to improve visual appeal. Break up long paragraphs into smaller chunks for better readability. Use bullet points and bold key takeaways to highlight important information. Adding Trust Factors and Freshness Signals Here are a few strategies to add trust factors and freshness signals to your content: Updating Statistics, Case Studies, and Examples: One of the most effective ways to signal freshness is by updating data and statistics. Incorporating recent industry studies, surveys, and real-world case studies enhances credibility. Users trust content that reflects the latest trends and insights. Adding Authoritative Sources and Expert Quotes: Including expert opinions, references from credible sources, and interviews with industry leaders can strengthen content authority. Citing well-known research institutions, government sources, and trusted organisations enhances credibility and trustworthiness. Leveraging User Engagement Signals: Encouraging user interaction through comments, polls, and discussions can help keep content relevant. Regularly updating blog posts with user-generated content, such as testimonials or frequently asked questions, signals ongoing engagement and relevance. Republishing and Promoting Updated Content: Once content has been refreshed, businesses should actively promote it across various channels: Share updated articles on social media platforms. Include refreshed content in email newsletters. Leverage paid promotion to reintroduce the content to a broader audience. Encourage backlinks by reaching out to industry partners and influencers. Optimizing for Featured Snippets and Voice Search Optimising content for featured snippets and voice search as search behavior evolves can enhance visibility. Structuring content with direct, concise answers and using natural language improves the chances of appearing in voice search results and position-zero rankings. Content decay is inevitable, but proactive content refresh strategies can ensure sustained visibility, engagement, and SEO performance. By identifying declining content, updating it with fresh insights, and implementing trust factors, businesses can maximize the impact of their existing content and strengthen their digital marketing efforts. Regular content audits and a commitment to continuous improvement will position businesses for long-term success in an ever-changing search landscape. Need help with your content marketing and SEO? Contact WSI today.
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